I'm excited to tell you that we are releasing the Automattic Support Network today. It's an enterprise support subscription service designed for companies who would like to deploy WordPress or WordPress MU and purchase professional support to back up their deployment.
WordPress is already used to power blogs and sites by several well known large companies, places like the New York Times, CNET, and About.com. In talking to other large corporate users over the past few months, I've received the same request over and over: if we could pay you to provide us with enterprise level support for WordPress, we're ready to deploy it in a big way. We've responded by creating the Support Network. It's loosely modelled after similar offerings from companies like MySQL and Red Hat who provide support subscriptions for open source software. We hope this service will allow lots of large organizations to embrace WordPress as their blogging platform of choice and will help grow the adoption of blogging as a great new communication tool for businesses.
Toni.org 
11 replies on “Automattic Support Network”
[…] Toni Schneider is announcing the launch of the Automattic Support Network for enterprise-grade support of WordPress and WordPress MU. […]
[…] Enterprise customers subscribing to the Automattic Support Network service will gain access to several people behind WordPress’s birth and their assistance in scaling, customization, implementation, performance and more. Team member Toni Schneider points out on his personal blog that WordPress is already used by companies like the New York Times, CNET, and About.com. […]
[…] This is brilliant. Just as blogging is really starting to take off as a corporate communications tool — WordPress, now established as the premium blogging platform, offers premium service contracts for a fee of $5000 annually. Which should appeal to companies that are just getting started on blogging and want to do it right. […]
[…] We just launched the Automattic Support Network which is a place for companies to purchase paid support for WordPress and MU. Originally I didn’t think we’d need to do this, simply because the WordPress.org support forums are so amazing and there is such a good community around it. They are, but some big companies and enterprise folks are uncomfortable with volunteer support, and want (and insist) on paying someone before deploying a product. Based on that feedback and a lot of input from Podz, we put together this new product, which is basically VIP support with a guaranteed response time. Toni has some more thoughts here. « Renting is for Suckers […]
WordPress Gets Enterprise Support…
Automattic, the company that has created WordPress which powers many of the weblogs in the blogosphere today, has just launched a level of enterprise called the Automattic Support Network. According to a recent blog post on Toni Schneider’s blog the…
Automattic Launches WordPress Support Network
Automattic, the commercial arm of WordPress, launched their WordPress Support Network today. The network provides enterprise-grade support for WordPress and WordPress MU (the multiuser version). The price is $5000 per year, which seems reasona…
[…]I'm simulating a trackback because I'm afraid to actually have it appear like I was here posting. I think it's a great idea – I have clients who are much more concerned with performance than how much things cost and I know there's a market for this. One suggestion: change "…grow the adoption of…" to just "grow". ;)[…]
I like WordPress but aren't the New York Times and About.com using MT on the vast majority of their blogs?
I'm not aware of any MT installations at NYT. About.com used to run their site on MT and they are in the process of moving to WP.
[…] The whole thing was a bit ironic because I found the link to the seller on the wordpress news site right after I read some worried post about the new Automattic paid support. Now let’s just wait and see when the first paid WP plugin will come out Name / Èìå * […]